Cancellation Policy

Big Orange Group Experience Appointments are small-group water sport sessions designed to introduce riders to electric hydrofoiling in a safe and structured learning environment. Each session is guided by a Big Orange instructor and limited to a small number of participants to ensure safety and proper supervision. Participants will learn balance, throttle control, and safe riding techniques step by step. Group sessions allow riders to observe, practice, and improve together while sharing equipment time under instructor guidance. Eligibility Participants must: • be at least 16 years old • be able to swim comfortably in open water • be in reasonable physical condition for light water sports activity • follow all instructor safety instructions Participants under 18 must have parent or guardian consent. Safety Safety is the foundation of all Big Orange activities. Riders must wear required safety equipment and follow instructor guidance at all times. Unsafe or disruptive behavior may result in removal from the session without refund. Learning Environment Group sessions rotate riding opportunities among participants. While one rider practices on the water, others may observe instruction or prepare for their next turn. Progress varies for each rider. The goal of the session is safe introduction and skill development, not speed or competition. Equipment Big Orange provides training equipment including electric propulsion boards, flotation gear, and instructor supervision. Equipment may only be operated under instructor guidance. Weather and Conditions Sessions may be rescheduled by Big Orange if weather or water conditions are unsafe, including thunderstorms, strong winds, or restricted lake access. Booking and Cancellation • Full payment required to confirm booking • Appointments open 14 days in advance • Cancellation allowed up to 72 hours before the appointment • Rescheduling allowed up to 48 hours before the appointment Late cancellations may result in forfeiture of the booking fee. Media Notice Photos or video may be captured during sessions for community sharing or promotional purposes. Respect for Shared Waters Participants are expected to respect other lake users, wildlife, and local water safety regulations.